Everything below is included in your flat monthly fee.
No add-on charges for support, no counting calls. We write our service descriptions in plain language on purpose — so you always know exactly what you're getting.
Help Desk
When something isn't working, you don't wait for someone to drive over. Reach us by phone or email and a technician connects to your computer in minutes, fixes the problem while you watch, and gets you back to work.
Unlimited remote support — Monday to Friday, 8:00–17:00
No limit on the number of calls; every remote fix is included in your monthly fee
Secure remote sessions, only with your permission
Help with passwords, email, Microsoft 365, Google Workspace, OneDrive, Adobe, and PDF tools
Support for the business software you depend on — accounting, shipping, label printing, and remote-app tools, not just Windows
Printer and scanner setup, including scan-to-folder
Disruptive fixes scheduled after hours or on weekends, so they don't interrupt your day
Monitoring & Maintenance
We watch every computer and server around the clock, so problems get fixed before your team notices them. When a drive is filling up, memory is maxed out, or a machine hasn't restarted in a month, a technician is alerted and acts on it.
24/7 monitoring of disk space, memory, disk health, Windows services, and uptime
Alerts reach a technician around the clock — not just an inbox
A ticket opens automatically when a device needs attention
Routine maintenance on a schedule, outside your working hours
Remote restarts, wake-up, and power-down for after-hours work
Disk cleanup and large-file reports when a drive runs low
Patch Management
Unpatched software is one of the most common ways attackers get in. We keep Windows and your everyday apps up to date on a tested schedule — you get security fixes fast, and your staff aren't hit with surprise restarts in the middle of the day.
Windows security, cumulative, and feature updates
Updates for everyday apps such as Chrome, Edge, Microsoft 365, OneDrive, and Adobe
Daily scans for missing patches, with urgent fixes applied the same day
Problem patches held back or blocked before they reach your computers
Restarts scheduled around your day, with a prompt before anything happens
Feature-update approvals, so every machine stays on a supported version
Last quarter, for one client: over 3,800 updates applied across 23 computers.
Security & Threat Protection
We install, manage, and monitor business-grade endpoint protection on every device. Threats are caught, quarantined, and cleaned up by us — not left for your staff to deal with.
Business-grade endpoint protection (antivirus and EDR) on every computer and server
Real-time protection plus scheduled full scans
Threat review, quarantine, and removal handled by us
One managed product in place of consumer or overlapping antivirus
Removal of preinstalled bloatware, trial software, and unapproved remote-access tools
Mobile Device Management
Work happens on phones, tablets, and laptops, not just office desktops. We enroll and manage every device that touches company data, so it's set up correctly, kept secure, and can be locked or erased if it's ever lost or stolen.
Company-owned iPhones, iPads, and Android devices set up and managed
Windows and Mac laptops enrolled and managed alongside your other devices
Work email and apps kept separate on staff's personal phones
Security settings applied to every device, such as passcodes and encryption
Lost or stolen devices locked or erased remotely
Company data removed from a device when someone leaves
Backup & Recovery
If a laptop is lost, a drive fails, or a file is deleted by mistake, your data is safe. We back up every workstation and server every day, check that the backups finished, and restore anything you need — from one file to a whole computer.
A daily cloud backup of every workstation and laptop
A daily full-image backup of your server
Daily backup of your Microsoft 365 or Google Workspace data — email, OneDrive or Google Drive, SharePoint, and calendars
A second copy of your backups kept in a separate, secure location
Every backup job checked daily, with follow-up on warnings and failures
A monthly test of your backups — and we tell you the result
Restores of a single file, a folder, or a whole user profile
Backup set up on every new device from day one
Last quarter, for one client: 22 of 23 devices backed up, and 615 completed backup jobs checked.
Network, Server & Users
We manage the systems behind your desktops: your server, your domain, your network, and your user accounts. New staff are set up correctly, and departing staff lose access the same day.
Monitoring of your server, firewall, network switch, and Wi-Fi
Updates installed on the server and network devices
User setup and changes on your server, with same-day offboarding when someone leaves
New and rebuilt computers joined to your domain
Network settings, IP addresses, and firewall rules managed
File shares and folder permissions managed
Regular network scans, so every machine on your network is accounted for
Passwords & Accounts
Secure access, without the headaches.
Full management of your Microsoft 365 or Google Workspace accounts — we add and remove users when you ask
A password manager for every user, so passwords are stored safely
A self-service reset tool, so users can set a new password without waiting on a call
Hands-on help for anyone locked out of their account
Device and system passwords kept in a secure, documented vault
Spare Computer Program
Hardware fails. Your business shouldn't stop when it does.
A ready-to-go spare computer, kept updated and waiting
If a machine fails, we deliver the spare the same business day, or you can keep it on site and we'll keep it ready
The user signs in and company data is already loaded
Get back to work in hours, not days
Account Care
A real partner who knows your setup and plans ahead. You know what you own, how old it is, and when it needs replacing — and nothing depends on one person's memory.
A live inventory of your computers, software, and licenses
Hardware changes tracked automatically
Lifecycle tags that flag machines due for replacement, before they fail
Up-to-date documentation of your systems and settings
A planning meeting every three months to map your IT and your budget
Advance warning before any warranty or license expires
Budget-friendly replacement planning, so upgrades never come as a surprise
Outside the monthly fee
Projects, quoted before we start.
Bigger one-time jobs sit outside the monthly fee. We quote each one up front, so you approve the cost before any work begins — and we schedule the disruptive parts outside your business hours.
On-site visits, office moves, and major software changes are quoted the same way. Contract clients get preferred on-site rates.
Computer Replacement & Data Migration
New computers shouldn't mean a lost week. We set up the replacement, move over every file, desktop item, and setting, reinstall the apps the user needs, and retire the old machine.
A hardware review that flags aging machines before they fail
New computers set up, joined to your domain, and secured
Full user-profile migration — desktop, documents, and settings
Business apps, printers, and scan folders reinstalled
Old computers wiped and retired, with records kept
Windows 10 is out of support, and computers left on it no longer get security fixes. We check whether each machine can run Windows 11, upgrade the ones that can, and fix anything the upgrade breaks. Machines that can't upgrade get a replacement plan.
A compatibility check for every computer, including TPM and hardware
Upgrades scheduled outside business hours
Apps reinstalled and checked after the upgrade
A replacement plan for machines that can't make the jump
Work from home or the road as if you were at your desk. We set up secure remote access to your office computers and server — and fix it when it stops working.
Remote Desktop set up securely, with network-level sign-in
Remote Desktop Services on your server, for shared remote access
VPN set up and configured on each computer
Desktop shortcuts that take staff straight to their remote tools
We install the software your team needs and remove what they don't — across every computer at once. No more machines slowed down by trial software, old installers, or apps nobody approved.
Silent, remote installs of your standard apps on every computer
Bloatware, trial software, and unapproved remote-access tools removed
Old installers and downloads cleaned up to free disk space
Microsoft 365 and OneDrive set up on new computers
Cyber insurers now ask detailed questions before they'll cover you, and a wrong answer can mean a denied claim. We go through the questionnaire with you, check each answer against how your systems are actually set up, and close the gaps before you sign.
Help completing your insurer's security questionnaire, answered accurately
A check of the controls insurers ask about — multi-factor sign-in, backups, endpoint protection, and patching
A plain-English list of any gaps, with what each one takes to fix
Gaps closed before renewal, so your answers hold up if you ever make a claim
Written documentation you can hand to your insurer or broker
Medical, dental, and therapy practices have to show how patient information is protected on every computer, phone, and account. We carry out the security risk analysis HIPAA requires, fix the technical gaps it turns up, and leave you with the written records an auditor will ask for.
A security risk analysis of every device, account, and system that holds patient information
A plain-English list of gaps, ranked by risk, with what each one takes to fix
Encryption, multi-factor sign-in, and screen locks set up across the practice
Written records of your safeguards, ready to file with your HIPAA policies
When the internet goes down, so does most of your business. We add a backup connection — such as Starlink or cellular — that takes over automatically when your main line fails, and switches back when it returns.
A backup connection chosen to suit your location and budget
Automatic switchover, with no one needing to touch anything
Your firewall and network set up to use both connections
Switchover tested before we hand it over
For contract clients, an alert to us whenever your office is running on the backup line
