Services

Everything below is included in your flat monthly fee.

No add-on charges for support, no counting calls. We write our service descriptions in plain language on purpose — so you always know exactly what you're getting.

Help Desk

Your first call when anything IT goes wrong. Reach us by phone or email during business hours and we connect to your computer right away to fix the problem.

Unlimited remote support — Monday to Friday, 8:00–18:00
Help with passwords, email, printers, software, and computer errors
No limit on the number of calls; every remote fix is included in your monthly fee
A technician starts work and keeps you informed, so you're never left wondering

Computer Care

We keep every workstation healthy, secure, and backed up.

24/7 monitoring of every computer
Monthly security updates installed for you
Managed antivirus on each machine
A daily backup of the data on every computer
We tell you when a computer is getting too old or slow for safe work, before it fails

Server & Network Care

The backbone of your office, watched and maintained.

Monitoring of your server, firewall, network switch, and Wi-Fi
Updates installed on the server and network devices
A daily backup of your server data
A second copy of your backups kept in a separate, secure location
A monthly test of your backups — and we tell you the result

Passwords & Accounts

Secure access, without the headaches.

Full management of your Microsoft 365 accounts — we add and remove users when you ask
A password manager for every user, so passwords are stored safely
A self-service reset tool, so users can set a new password without waiting on a call
Hands-on help for anyone locked out of their account

Spare Computer Program

Hardware fails. Your business shouldn't stop when it does.

A ready-to-go spare computer, kept updated and waiting
If a machine fails, we deliver the spare the same business day
The user signs in and company data loads automatically
Get back to work in hours, not days

Account Care

A real partner who knows your setup and plans ahead.

A complete record of your IT equipment, licenses, and settings
A planning meeting every three months to map your IT and your budget
Advance warning before any warranty or license expires
No surprises — just steady, proactive guidance

Outside the monthly fee

Projects & extra work

Bigger jobs — new computer setups, data migrations, on-site visits, office moves, and major software changes — sit outside the monthly fee and are always quoted before we start, so you approve the cost up front.

Contract clients get preferred on-site rates.

See how pricing works